Doc Privacy Policy
Last updated: November 13, 2026
Micro Companys LLC, doing business as DocHam ("DocHam", "we", "us"), provides Doc by DocHam, a private AI assistant ("Doc" or "the Service"). This policy explains what we collect, why, who we share it with, and the choices you have.
1. The short version
- Your Doc is yours alone. Your notes, conversations, and files are kept in your own private space, walled off from every other customer.
- We don't sell your personal information, and we don't use your conversations to train AI models.
- Your personal information is private and secure, always. Doc gets smarter from general know-how learned across every Doc, never from anyone's personal details.
- You can download everything any time. If you cancel, we keep your data for 90 days so you can come back or download it, then we delete it.
- If Doc ever joins a phone call for you, it says it's an AI at the start.
2. What we collect
| What | Examples | Why |
|---|
| Account | name, email, plan (there's no password: you sign in with a code we email you) | to run your account and sign you in |
| Phone (Free accounts) | we text you a code once; we keep only a one-way code made from the number, never the number itself | one Free account per number |
| Payment | handled by our payment provider (currently WHOP); we see billing status, never your full card number | to bill you |
| Your content | messages to Doc, notes Doc saves, files you upload, your answers to the setup questions, anything you import (like ChatGPT history) | to provide Doc to you |
| Usage | which features you use, credit usage, error logs | to run, secure, and improve the Service, and to bill credits |
| Device | browser type, IP address, approximate location from IP | security and fraud prevention |
| Calls (if you use them) | call audio and transcripts | to provide the call feature you asked for |
Some people keep sensitive things in their own notes (for example, health or faith). That stays in your private Doc, used only to help you.
3. How we use it
- To provide Doc to you: answer your messages, remember what you asked it to, and do the work you approve.
- To bill your plan and credit purchases.
- To keep the Service secure, prevent abuse, and fix problems.
- To tell you about your account (receipts, changes to these terms, security notices).
- Not to train AI models, and not to sell or rent to anyone.
4. AI providers
Doc uses AI models from Anthropic (Claude) to understand and answer you. Your messages are sent to Anthropic to produce an answer, under Anthropic's commercial terms, which don't allow it to train its models on our customers' data. Anthropic may keep requests for a limited time for safety and abuse monitoring.
5. How every Doc gets smarter
Doc learns general know-how from its work, like a better way to plan a sermon series or follow up on a quote, and every Doc benefits from what all of them learn.
- Only general know-how is shared. Names, contact details, links, money amounts, dates, account numbers, keys, and the names you've told Doc about are removed automatically, and anything that still looks personal is not shared.
- What passes is checked again before any other Doc can use it.
- It's stored with no name, email, or account number attached.
- Your conversations, notes, files, and anything about the people you work with stay in your own Doc and are never shared.
6. Who we share with
Only service providers who help us run Doc, under terms that limit their use of your data:
- Anthropic (AI answers), our payment provider (currently WHOP), Hostinger (our servers), Cloudflare (secure delivery of the website), our email provider (sign-in codes and account emails), and Twilio (the text-message code for Free accounts, and calls if you use them).
- When the law requires it (a valid legal order). We'll tell you unless the law forbids it.
- If the company is sold or merged, with notice to you.
7. Your choices and rights
- Download your data: any time, including for 90 days after you cancel. You get one file with your notes, conversations, settings, and Doc's profile.
- Correct or delete: edit your notes yourself, ask Doc to forget something, or ask us to delete your account.
- Delete your account: email [email protected]. Your Doc and data are deleted within 30 days, and backups roll over after that.
- Depending on where you live, you may have more rights (to know, access, correct, delete, or opt out). Email [email protected] and we'll respond within the time the law requires.
8. Keeping and deleting data
- While your account is active: kept until you delete it.
- After you cancel, or if payment fails: your Doc is paused and your data kept 90 days, so you can come back or download it. Then it's permanently deleted.
- Billing records: kept as long as tax law requires (typically 7 years), without your content.
- Backups: kept for a limited time, then overwritten.
9. Security
Each customer's Doc runs in its own walled-off space on our servers, under its own system account, with no access to anyone else's. AI provider keys are never stored in your space. Data is encrypted in transit (HTTPS). No system is perfectly secure; if a breach affects you, we'll tell you as the law requires.
10. Phone calls
If you use Doc on phone calls, Doc says at the start of the call that it is an AI assistant, and says so if the call is recorded. You're responsible for getting any consent the law requires from the people on the call.
11. Children
Doc is not for anyone under 18. We don't knowingly collect data from children.
12. Changes
We'll tell you by email at least 30 days before material changes take effect.
13. Contact
Micro Companys LLC, doing business as DocHam. [email protected]